FAQ

• All quotations/provisional bookings are valid for 14 days.
• A 20% deposit is required to secure the booking (unless otherwise stated).
• The balance is payable 60 days prior to arrival.
• No-shows will not be refunded.
• Check-in is strictly from 14:00 unless by prior arrangement.
• Please advise arrival time of guests.

Payment

• Cash deposit payments must be pre-arranged with head office and carry a 3% surcharge on the total invoice.
• Forex (international money transfer): bank fees are the responsibility of the travelling guest — should this not occur, RETURN Africa reserves the right to bill a 3% surcharge on the total invoice.
• Should a refund need to be made on a forex or credit card payment to an international account, RETURN Africa will not be held liable for any exchange rate fluctuations.
• Regret no cheques accepted.
• When receiving an invoice from RETURN Africa, please ensure it comes from one of our official reservations email addresses: reservations@returnafrica.com.

Cancellations

• Cancellations must be received and acknowledged by RETURN Africa in writing.
• Cancellations of bookings for which no "commitment fee" has been paid will carry no cancellation fees.
• Cancellations of bookings (for any reason other than a WHO pandemic advisory that directly impacts the booking) for which a commitment fee or full payment has been received will incur the following cancellation fees:
• If cancelled between confirmation and 61 days prior to arrival, the 20% commitment fee is forfeited.
• If cancelled 60 days or less prior to arrival, the full reservation value is forfeited.
• All cancelled bookings that qualify for a refund will be refunded less a 5% handling fee.

South African Resident Rates#

• Proof of residency will be requested at check-in. If residency cannot be confirmed, international rates will apply.