Last updated: 7 August 2026
This Privacy Policy describes how RETURN Africa collects, uses, and discloses your information when you use this website, and explains your rights and how the law protects you.
Who We Are
RETURN Africa (Pty) Ltd (“the Company”, “We”, “Us”, “Our”) 34 6th Street, Parkhurst, Randburg, 2193, South Africa Company Registration Number: 2016/036878/07
VAT Number: 4820276600
Email: reservations@returnafrica.com
Telephone: +27 (0) 11 646 1391
Website: https://returnafrica.com
Legal Basis for Processing
We process personal data under South Africa’s Protection of Personal Information Act (POPIA). Where you are located in the European Union or United Kingdom, we also process your personal data in accordance with the General Data Protection Regulation (GDPR).
Definitions
Personal Data means any information relating to an identified or identifiable individual.
Service Provider means a third party that processes data on Our behalf, as listed below.
Usage Data means data collected automatically through your use of the website (e.g. IP address, browser type, pages visited).
Cookies are small files placed on your device by a website; see our Cookie Policy for full detail.
Personal Data We Collect
Depending on how you interact with us, we may collect:
- Contact and enquiry data — name, email, phone number, and message content, when you submit an enquiry, booking, or newsletter sign-up form
- Booking data — travel dates, guest details, and preferences, processed through our booking system (NightsBridge)
- Usage data — IP address (used for approximate geolocation, not precise location), browser type, device information, pages visited, and time spent, collected automatically
- Communications data — records of correspondence if you contact us by email, phone, or WhatsApp
How We Use Your Personal Data
We use your data to:
- Process and manage bookings and enquiries
- Respond to your questions and requests
- Send you information you’ve asked for, including our newsletter (with your consent, via Mailchimp)
- Understand how visitors use our website, to improve it
- Measure and manage marketing campaigns, where you have consented to marketing cookies
- Comply with our legal obligations
- Protect the security of our website and prevent fraud
Third-Party Service Providers
We use the following third-party services, which may process your data as independent controllers or as processors on our behalf:
| Service | Purpose | Category |
|---|---|---|
| Google Analytics (GA4) | Website usage analytics | Statistics |
| Google Tag Manager | Tag/script management | Statistics |
| Google Ads | Advertising measurement | Marketing |
| Meta (Facebook) Pixel | Advertising measurement (Facebook/Instagram) | Marketing |
| TikTok Pixel | Advertising measurement (TikTok) | Marketing |
| Burst Statistics | Privacy-focused, self-hosted website analytics | Statistics |
| Trustindex | Displays TripAdvisor review widgets | Statistics |
| NightsBridge | Booking engine and property management system | Functional |
| Mailchimp | Email newsletter delivery | Functional / Marketing |
| WhatsApp Business | Guest communication via WhatsApp | Functional |
| Cloudflare | Security, bot protection (Turnstile), performance | Functional |
| Wistia | Hosting of embedded video content | Functional |
| YouTube | Hosting of embedded video content | Functional |
Each of these providers has its own privacy policy governing how it handles data; we encourage you to review them. Where a service is gated behind a marketing or statistics cookie category, it will only run after you provide consent via our cookie banner — see our Cookie Policy for details.
International Data Transfers
Some of the providers listed above (including Google, Meta, and TikTok) process data on servers located outside South Africa, including in the European Union and the United States. Where this occurs, we rely on the safeguards those providers have in place (such as standard contractual clauses) to ensure your data continues to be protected to a standard consistent with POPIA and GDPR.
Your Rights
If you are in South Africa (POPIA): you have the right to access, correct, or request deletion of your personal information, to object to its processing, and to lodge a complaint with the Information Regulator (South Africa).
If you are in the European Union or United Kingdom (GDPR): you additionally have the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, contact us at reservations@returnafrica.com.
Data Retention
We retain personal data only as long as necessary for the purposes described above, or as required by law (for example, financial and booking records may be retained for the periods required by South African tax and consumer protection law).
Children’s Privacy
Our website does not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page.
Contact Us
Questions about this Privacy Policy, or requests relating to your personal data, can be directed to:
Email: reservations@returnafrica.com
Telephone: +27 (0) 11 646 1391
Post: 34 6th Street, Parkhurst, Randburg, 2193, South Africa
