Welgelegen House – Guest Information Manual

Welgelegen House — Guest Guide
RETURN Africa · Welgelegen House
Guest Guide

Welgelegen House

Two Victorian houses joined by a leafy courtyard, on the lower slopes of Table Mountain — ten minutes from the V&A Waterfront. Everything you need for your stay, in one place.

Welgelegen House
Complimentary Wi-Fi
Network
Welgelegen
Password
Mintp@$$2017
Mobile networks are freely available throughout the property. Trouble connecting? Reception is happy to help.
A quiet retreat

Welgelegen rooms

A heritage property with charm in every corner — each room individually styled. A coffee & tea station, filtered water, air conditioning and nightly turndown are standard throughout.

Superior
10 rooms · extra-length king (convertible to twin) · shower or bath & shower
Superior Family
2 inter-leading rooms · sleeps 4 + 3
Standard
2 rooms · queen bed · shower only
Mini
1 room · double bed · shower only

South African plug points are available throughout, and backup power supports lighting during outages. Bathrooms use refillable amenities — please use water mindfully as part of our commitment to sustainable hospitality.

Getting settled

In-room operating manual

In-room safe

Setting your code: open the safe (unlocked on arrival), press the small red reset button near the hinge — you’ll hear a beep and the keypad lights up. While lit, enter a 4-digit code of your choice, followed by “A” or “B.” The keypad blinks twice to confirm.

Locking: with the door open, enter your code, close the door, turn the handle to locked, then press “A” or “B” (whichever you used to set it).

Unlocking: enter your code followed by “A” or “B.”

Hotel staff cannot access your personal code — if you have trouble, contact management (a master key is kept securely). Please leave the safe open at check-out.
Air-conditioning
  • On/off: press once on the remote.
  • Mode: cycle through Cool, Heat and Fan.
  • Temp: adjust up or down.
  • Fan: low, medium or high.
In-room

Smart TV & DStv

Smart TV apps (Netflix, YouTube, Apple TV)
  1. Turn on the TV with the remote.
  2. Press the Home button.
  3. Use the arrow keys to choose your app, press OK.
  4. Log in with your own account details.
  5. Press “Log Out” when you’re finished.
DStv (satellite TV)
  1. Turn on the TV, then press Input / Source.
  2. Select HDMI1, 2 or 3 — one is connected to the DStv box.
  3. Press OK, then wait 5–10 seconds for DStv to appear.
  4. Use the DStv remote: P+/P– to change channel, OK to select.
The DStv remote won’t control Smart TV apps — always switch back to the TV remote. Need help? Call the front desk.
DStv channel guide

General Entertainment

  • 101 M-Net (HD)
  • 121 Discovery Channel (HD)
  • 128 WWE C (HD)
  • 136 Discovery Family (HD)
  • 144 kykNET (HD)
  • 161 Mzansi Magic (HD)
  • 166 Zee World (HD)

Movies

  • 107 M-Net Movies 3 (HD)
  • 108 M-Net Movies 4 (HD)
  • 113 MovieRoom (HD)
  • 114 KIX (HD)
  • 138 eMovies+ (HD)
  • 140 eMovies Extra (HD)

Sport

  • 200 SuperSport Blitz (HD)
  • 201–212 SuperSport channels
  • 235 SuperSport Maximo (HD)

Documentary & Lifestyle

  • 171 Discovery ID (HD)
  • 181 National Geographic
  • 183 WildEarth (HD)
  • 186 History (HD)

News & Commerce

  • 400 BBC World News
  • 401 CNN International (HD)
  • 402 Sky News
  • 403 eNews Channel Africa (HD)
  • 404 SABC News (HD)
  • 406 Al Jazeera
  • 410 CNBC Africa
  • 411 Bloomberg Television

Children

  • 301 Cartoon Network (HD)
  • 302 Boomerang (HD)
  • 304 Dreamworks (HD)
  • 305 Nickelodeon (HD)
  • 309 Disney Junior

Local & Free-to-Air

  • 191 SABC 1 (HD)
  • 192 SABC 2 (HD)
  • 193 SABC 3 (HD)
  • 194 eTV (HD)

Music & Religion

  • 323 MTV Music 24
  • 325 TRACE Urban (HD)
  • 331 One Gospel
  • 343 TBN Africa

Community and other free-to-air channels may also be available.

Staying in touch

Making calls

Pick up the receiver, dial the number, then press Dial.

  • Local (within South Africa): dial 0 + the full number including area code. E.g. 021 426 2373.
  • International: dial 00 + country code + area code + number. E.g. USA: 001 + area code + number.
While you’re here

Services

Laundry service

Find a black and white laundry bag in your room’s cupboard, with a price list and form inside. Fill it in, leave the bag on your bed, and our team will collect it.

Gratuities

Entirely at your discretion, and best given once, at the end of your stay. Speak to a member of the management team if you’d like guidance.

Curio shop

A small shop at reception carries branded items, jewellery and other souvenirs — just ask at the desk.

Contacts
  • Front deskDial 0 from your room
  • General Manager — PrinceVia front desk
  • Emergency Services112
Right on your doorstep

Nearby

Set on the lower slopes of Table Mountain, just 10 minutes from the V&A Waterfront — an easy base for exploring the city, mountain trails and coastline.

Experiences

Curated tours

Speak to us at reception, and we’ll be delighted to arrange these for you.

With our in-house guide, Bulelani (“Buja”)

The Authentic Township Tour — a heartfelt journey through Langa’s history and community, including local schools and projects; 15% of the fee sustains sanitary pad, uniform and stationery initiatives for children.

Lunch with Mama Rachel — an intimate home-cooked meal and storytelling session with a beloved community elder.

Table Mountain Hiking and Lion’s Head Hike — guided routes to two of the city’s most iconic viewpoints.

Cape PeninsulaCape WinelandsCape Art & HistoryCape FoodCape Helicopter
Cape Collection Experiences

Tours & transfers

Our full range of guided tours and private transfers for either Cape Collection property. These aren’t bookable online — please arrange them through our reservations team or with reception.

Airport Transfers

Private transfers between Cape Town International Airport and Welgelegen House, start to finish with ease.

Learn more

Cape City Tour

A guided tour through the city’s heart — Table Mountain, Bo-Kaap and the V&A Waterfront.

Learn more

Cape Peninsula Tour

A full-day road trip from the coast to Cape Point and the penguins at Boulders Beach, via Kalk Bay and Muizenberg.

Learn more

Cape Township Tour

An immersive, community-led experience in Langa — a portion of every booking supports local development projects.

Learn more

Cape Winelands Tour

A full day through Stellenbosch, Franschhoek and Paarl, with cellar tours and food-and-wine pairings along the way.

Learn more
Our recommendations

Favourite restaurants

We’re happy to make reservations for you — just ask the reception team.

Casual & delicious

  • The Black Sheep — daily-changing seasonal bistro
  • Upper Union — shareable plates, lively evenings
  • Elgr — Scandi-inspired, wood-fired
  • Kloof Street House — Victorian house, garden, live jazz
  • Millers Thumb & Sea Breeze — Cape Town’s superb seafood
  • Nelson’s Eye & Iron Steak & Bar — the city’s best steaks
  • Grub & Vine — refined dishes, award-winning wines
  • Yatai — ramen & small plates

For an unforgettable occasion — book well ahead

  • La Colombe — French-Asian, Silvermist Wine Estate
  • Salsify at The Roundhouse — ocean views, modern cuisine
  • FYN — SA ingredients, Japanese precision
  • The Pot Luck Club — tapas, city views, Old Biscuit Mill
  • Belly of the Beast — no set menu, seasonal tasting
Before you leave

Check-out & departure

Check-out time
11:00

A few things to consider before you go:

  • Personal belongings — check drawers, safe, bathroom hooks and charging points.
  • Keys — return your room key to reception or your host.
  • Gratuities — arrange at reception when checking out.
  • Feedback — share your thoughts on the review form you’ll receive after your stay.
RETURN Africa’s impact

Every stay contributes to conservation, education and community resilience.

96%
Environmental audit score, 2024
92%
Pafuri staff from the Makuleke community
213 MWh
Solar energy at Pafuri Camp & Baobab Hill House
83%
Pafuri leadership from the Makuleke community
52%
Water-use reduction at Pafuri Camp
10%
Of Pafuri Collection revenue to the Makuleke CPA

Figures from RETURN Africa’s 2024 Impact Report. Full report at returnafrica.com.

RETURN to what matters
RETURN Africa
Central Reservations

+27 (0) 11 646 1391
reservations@returnafrica.com

Pafuri Collection

+27 (0) 11 646 1391
reservations@returnafrica.com

Cape Collection

Welgelegen House
+27 (0) 21 426 2373
reservations@welgelegen.co.za

An African Story
+27 (0) 11 646 1391
reservations@anafricanstory.co.za

Pafuri Camp TripAdvisor
Welgelegen House TripAdvisor

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