Skip to main content



Held for 14 days, after which time the booking agent is required to release or confirm. A 20% refundable deposit is required to confirm the booking.


Once confirmed with a 20% deposit, the booking is held with the status of ‘Confirmed with refundable deposit’ until any of the following becomes true:

  • The booking is cancelled in writing by the agent.
  • Another request is received with overlapping dates. At such a time, the 20% refundable deposit must be converted to a 20% non-refundable deposit. At this stage, the booking status changes to ‘Confirmed With Commitment’. In such an event, RETURN Africa will contact the client and give them the option to either confirm with the non-refundable commitment fee or reschedule their dates, or, failing that, to release the booking.


  • Any outstanding balance on the total reservation value shall be required to be settled 60 days prior to arrival.
  • Failure to pay the balance within this period will incur a late payment penalty calculated as 3% of the booking total compounded every week the payment is outstanding.
  • The amount stated on the invoice needs to be received by RETURN Africa in full prior to the guests’ arrival. All bank/credit card charges are to be settled and recovered by the client.
  • Payments must be made in ZAR. Extras can be paid for at the property by cash, Visa or MasterCard.


Cancellations must be received and acknowledged by RETURN Africa in writing.

Cancellations of bookings for which no “commitment fee” has been paid will carry no cancellation fees.

Cancellations of bookings (for any reason other than a WHO pandemic advisory that directly impacts the booking) for which a commitment fee or full payment has been received will incur the following cancellation fees:

  • if cancelled between confirmation and 61 days prior to arrival, the 20% commitment fee is forfeited.
  • if cancelled 60 days or less prior to arrival, the full reservation value is forfeited.

All cancelled bookings that qualify for a refund, will be refunded less a 5% handling fee.